fallenpegasus: amazon (Default)
[personal profile] fallenpegasus
I've been following the saga about the confirmed and seated passenger being dragged off United Flight 3411, and two details leap out at me. I'm going to post this in two parts. Here is the first part.

It is being claimed that the compensation that can be offered to a "bumped" passenger is capped by law. Not true. What the law says is what the *minimum* compensation has to be. There is no rule against the gate agent manager offering more and more $100 bills until they get enough volunteers. That UA didn't was purely a company decision, made by the gate agent manager, and probably guided by a poorly written corporate policy manual.

On vouchers.

The gate agent manager offered "vouchers" "worth" $400 and then $800 to try to get volunteers. It is widely known by experienced travellers that airline vouchers are usually little more than a worthless joke. Vouchers expire, often in less than a year. They are good only for the fare, not for any taxes or "fees", which can be a significant part of the cost of a ticket. They have pages and pages of fine print of "blackouts", such that they are usually not good on in-demand flights or on in-demand days. When you try to fly with a voucher, often the flight is suddenly and mysteriously "full" or "not available". When when you do manage to buy a ticket with a voucher, and you do manage to make it to the gate, you are at the top of the list to get bumped AGAIN. I've received vouchers that I let have expire, because they were just too much of a pain in the ass to use. The first few vouchers I received were because I did volunteer, until I wised up to how shitty a deal a voucher is.

Vouchers are an even shittier deal for business travellers.

I would not have taken the $800 "voucher" to give up my seat either.
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fallenpegasus: amazon (Default)
Mark Atwood

August 2017

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